Orangehill Realty Blog

January 24th, 2010 6:29 PM
When I first created my brokerage's "REO Team" a couple years ago I often wondered what area we needed to focus on to attract -- and also keep Asset Managers happy.

After asking others, reading a lot, and attending conferences, we came up with the motto: "Our job as REO Agents is to make the Asset Manager's job as easy as possible". Keeping this focus proved very beneficial and truly launched our REO Team.

As I pondered this today, I thought of a new motto to add to our original one: "Time is of the Essense". Time and again I have had Asset Managers thank me for getting back to them in a timely manner. By timely, they meant returning emails or calls within 3 hours or less. I have always been a fanatic about responding very quickly -- usually within minutes. I assumed other agents operated the same way.

What I have learned is that this is not the case. Numerous Asset Managers have told me that is their #1 pet peeve. Something so simple...but often overlooked.
Posted by Lon Mapes, Owner/Broker on January 24th, 2010 6:29 PMPost a Comment (0)

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